IMImobile SA has announced the launch of mVideo, a high-resolution mobile video delivery solution available across South Africa.
mVideo allows mobile marketing and enterprise customers to streamline the creation and delivery of high-resolution video content across multiple communication and media channels, such as email (as attachments or a link to a cloud-hosted video), social media (Facebook, Instagram and Twitter), YouTube, and mobile app.
The announcement follows the recent GSMA Mobile World Congress in Barcelona, Spain, where the demand for video delivery was identified as one of the key mobile trends. As video technology continues to evolve, video-based content is increasingly consumed across all regions and use cases, it is predicted that video will account for around 75% of mobile traffic worldwide by 2023.
With smartphones able to access and stream full-length HD videos in seconds, the media, marketing and broadcast industries need a viable way of delivering high-quality video content optimised for the diverse range of devices and channels. As a result, traditional video delivery formats such as MMS (Multimedia Messaging Service) simply cannot deliver the video experience customers desire. says Devon Meerholz, chief creative officer at IMImobile SA.
IMImobiles SA customers use videos for in-store screen experiences, social media promotions, as well as the personalised distribution of video-based itemised bills and bank statements. With mVideo, a multi-channel video campaign starts life as a full-motion video which is then selectively compressed down for every device and distribution channel. All full-motion videos are produced in-house by IMImobiles own Creative Studio that is solely focused on optimising video content for mobile and digital distribution channels.
The advantage of our approach is that we can supply our customers with multiple versions of the same video, with each video optimised for a different marketing channel or platform, says Meerholz. Its been predicted that mobile users will spend 36 minutes daily watching videos on their smartphones in 2018, so mVideo is sure to hit clients sweet spots this year.
IMImobile is a cloud communications software and solutions provider that enables companies to use digital technologies to communicate and engage with their customers. The company has helped to developed industry best practices by delivering country-specific mobile initiatives from mobile bank statements in South Africa to personalised marketing videos in the US."
"IMImobile launches RCS Business Messaging in its customer journey automation platform IMIconnnect
The GSMA estimates that by Q1 2019 there will be c. 1.05 billion monthly active users, served by over 200 mobile operators.
London, 7th March, 2018 - Cloud communications software and solutions provider IMImobile, today announced support for RCS Business Messaging (Rich Communications Services) in its IMIconnect platform. Enterprise businesses can now launch RCS messaging services alongside 10+ other mobile and digital communication channels, including SMS, Push Messaging, Email, and Facebook Messenger, that are available out-of-the-box in IMIconnect.
Over the last 12 months IMImobile has been working closely with ecosystem partners like the GSMA, Google and Vodafone UK to drive the adoption of RCS. With recent announcements of RCS Business Messaging initiatives at the Mobile World Congress in Barcelona last week, IMImobile was pleased to showcase innovative RCS use cases of its customers including Barclays, British Gas, Foxtons and Pizza Hut Delivery at GSMA Innovation City.
IMImobile believes the adoption of RCS will further enhance messaging interactions between consumers and businesses in years to come, enabling a natural evolution of today's SMS experience. According to the GSMA, consumers are overwhelmingly excited about what RCS has to offer; nearly 80% of consumers find RCS appealing and over 70% say RCS would make them more likely to want to communicate with a brand.*
Sudarshan Dharmapuri, SVP Product Management said, "We are excited to make RCS Business Messaging available in IMIconnect. This allows enterprises to use IMIconnect to build, prototype and deploy RCS journeys within days using our low-code tools. The successful deployment of RCS journeys requires customer interactions to be orchestrated across existing backend systems. IMIconnect is specifically designed and developed to enable end-to-end automation of customer journeys."
Businesses interested in building RCS messaging experiences can sign up for IMIconnect. Users will then be able to access a 'drag & drop' workflow builder that allows the quick and easy configuration of RCS messaging journeys, including verified branding elements, rich media, image carousels, customised action buttons and replies. More importantly, any RCS services can easily be integrated with CRM, marketing and customer service systems to allow the fulfilment of RCS customer journeys across existing business processes."
"Law soon to make all govt. services on mobile platform
The government is going to bring out a law to ensure that all its services are available through mobile and in the near future, citizens can expect land registrations, revenue records and the likes to be available in the format, said IT Secretary Jayesh Ranjan on Wednesday.
The day is not far when all services will be provided through the mobile thus providing governance in citizens hands, he said at the launch of the T App Folio by IT and Municipal Administration Minister K.T. Rama Rao.
Right from today by downloading the app, citizens can avail up to 150 services of the GHMC, RTA, Police and T-Wallet and within a year another 1000 services will be added to it, said Meeseva and Electronics Service Delivery (ESD) Commissioner G.T. Venkateswara Rao.
"IMImobile customers to demo RCS solutions at MWC
Tuesday 27 February 2018 | 17:20 CET | News
IMImobile will showcase and demonstrate Rich Communications Services (RCS) cases of some of its UK enterprise customers at Mobile World Congress (MWC) in Barcelona. RCS is seen as the successor to SMS in the coming years and supports more interactive features such as hot buttons, media sharing and rich graphics cards.
IMImobile enterprise customers, including British Gas, Barclays, real estate agency Foxtons and Pizza Hut Delivery, will showcase their RCS experiences at the GSMA Innovation City at MWC. These demonstrations will include mobile banking customer care for Barclays, pizza ordering and delivery for Pizza Hut, and engineer booking and reschedules for British Gas. IMImobile is working with partners including the GSMA, Vodafone and Google to drive awareness and adoption of RCS business messaging in the UK market."
"MWC18 Leading UK enterprises explore RCS with IMImobile at Mobile World Congress
By Paul Skeldon on 26 February 2018 Messaging & Engagement, News
IMImobile will showcase and demo RCS messaging experiences of its UK customers Barclays, British Gas, Foxtons and Pizza Hut Delivery at the GSMA Innovation City at Mobile World Congress in Barcelona.
IMImobile has been working in collaboration with a number of partners, including the GSMA, Google, Vodafone and its customers to drive the awareness and adoption of RCS business messaging in the UK market.
As part of its role in helping to drive adoption of RCS, IMImobile will be presenting a selection of demo use cases of its UK enterprise customers at the GSMA Innovation City at Mobile World Congress. Located in Hall 4, the GSMA Innovation City will be showcasing an array of cutting edge products, software and technology, shaping the future of digital customer engagement.
Covering a wide selection of industries and use cases, Mobile World Congress attendees can be taken through a number of RCS demos that we have developed in conjunction with our UK customers including: mobile banking customer care for Barclays; parcel tracking for a leading logistics delivery company; engineer booking and reschedules for British Gas; pizza ordering and delivery for Pizza Hut Delivery; and real estate agency Foxtons all using RCS to deliver enhanced mobile customer experience.
We are excited about RCS business messaging as it allows enterprises to create a richer and more interactive experience with their consumers. The GSMA Mobile World Congress in Barcelona provides the perfect platform to showcase and demo the feature-rich capabilities of RCS to a wider audience and we look forward to working with the messaging industry ecosystem to drive the adoption of RCS in the coming months, says Sudarshan Dharmapuri, Senior Vice President of Product Management at IMImobile.
RCS forms part of the growing messaging industry ecosystem and is seen by many as the successor to SMS in coming years. Offering significant advantages over SMS and an impressive capability list, businesses can use file and media sharing, hot buttons, carousels, rich graphic cards, and other features to create more engaging brand messaging and conversational experiences for their customers.
Businesses have so far expressed a great appetite for RCS as it can help transform verified mobile messaging experiences and drive more conversational customer interaction. This is where enterprises are looking to shift customer engagement strategies and service fulfilment to interactive two-way messaging channels. This is due to a shift in consumer behaviour, with recent research highlighting the demand and preference for conversational messaging-based experiences. A recent IMImobile survey across 1,000 UK consumers found that 50% preferred messaging based customer interaction, and that 68% of customers who contacted a business via a messaging channel preferred it to using voice or email based interaction."
IMImobile, a cloud communications software and solutions provider, has signed a partnership agreement with KCOM - a leading provider of communications and IT services in the UK.
IMImobile's omnichannel chat solution, IMIchat, will enable KCOM's contact centre clients to provide live two-way interactive messaging chats with customers across digital channels like SMS, Facebook Messenger, Twitter, and Webchat, alongside their existing voice channels. To support end-to-end customer experience and service automation, KCOM customers will also be able use IMIconnect, IMImobile's customer journey automation platform.
KCOM chose IMImobile due to its market leading position in the digital customer interaction space as well as the ability to integrate digital communication channels into existing contact centre infrastructure.
Jay Patel, Chief Executive of IMImobile, commented: "Contact centres are a key part of any customer engagement strategy as businesses are adapting to respond more effectively to the demands of the connected consumer. Through IMIchat and our communication orchestration layer, KCOM can further help UK enterprises to utilise digital communications channels in their service and support operations."
Stu Smith, KCOM's Head of Innovation & Development, said: "Our guiding principle is to help our clients improve their customers' experiences and the integration of robust and secure social messaging is vital to that. By working closely with IMImobile we can innovate solutions to meet the growing demand from end users who prefer to communicate with companies across multiple social channels."
KCOM is a communications and IT provider for major organisations across the UK, including HM Revenue & Customs, NFU Mutual and BUPA."
"Press Releases / 11th December 2017
Omnichannel chat from IMImobile offers seamless agent channel navigation for CXone users.
London December 11, 2017 NICE inContact (Nasdaq:NICE) today announced that IMImobile has joined the DEVone development program to provide omnichannel chat on CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Products available on the CXexchange marketplace are designed to integrate with NICE inContact CXone, the worlds #1 cloud customer experience platform.
IMImobiles omnichannel chat solution allows CXone users to instantly add additional messaging channels including SMS, Facebook Messenger, Twitter, In-App chat, Email, Skype for Business and WeChat for customer support to their existing NICE inContact interface.
NICE inContact customers will benefit from IMImobiles digital chat and customer experience automation solutions by enabling:
Easy integration of mobile and digital channels into the existing NICE inContact chat interface; agents can continue to use the same UI they are already trained on.
Orchestration between automated and agent assisted interactions to improve operational efficiencies and customer support experiences.
Artificial intelligence-powered chatbots to enable automation and orchestration of omnichannel customer journeys across contact centre systems and business processes.
NICE inContact CXone empowers organisations to provide an exceptional customer experience by acting smarter and responding faster to ever-changing consumer expectations. To meet the needs of organisations of all sizes, CXone combines best-in-class Omnichannel Routing, Workforce Optimisation, Analytics, Automation and Artificial Intelligence all on an Open Cloud Foundation.
The need for contact centres to provide an omnichannel, digital customer experience is imperative within the current market, where consumers increasingly prefer to use digital messaging channels according to new research from IMImobile.
Jay Patel, CEO, IMImobile
IMImobile is excited to partner with NICE inContact and join CXexchange marketplace. IMImobiles digital chat solutions have proven to enable intelligent and proactive customer engagement while improving first contact resolution and reducing inbound call volumes.
DEVone offers partners broad tools and resources to enable them to create new applications on CXone, including extensive documentation and support, and access to an online developer community. Companies interested in how IMImobiles application works with CXone can visit CXexchange to learn more about the application and read reviews. CXexchange is a centralised, state-of-the-art marketplace for developers to market and sell their CXone-based applications.
Todays consumers seek a conversational chat-based interaction with companies according to our research, said Paul Jarman, CEO of NICE inContact. With IMImobiles omnichannel chat on CXone, contact centre agents can easily navigate chat interactions across social, mobile and online channels. We welcome IMImobile as part of the CXexchange marketplace.
"IMImobile (IMO) has agreed to acquire Healthcare Communications, which provides appointment management and patient experience communications to the UK healthcare market. This will entail an initial consideration of £9m payable in cash upon completion, with a deferred consideration of up to £6m payable in cash or shares, based on performance over the next two years. The acquisition is being funded with existing cash and with a new £12m debt facility provided by Silicon Valley Bank. IMImobile says Healthcare Communications has an established track record of profitable growth, with three-year revenue and gross profit compound annual growth rates of 50 per cent and 54 per cent respectively. The acquisition is expected to be immediately earnings enhancing. The groups shares were up about 2 per cent in morning trading. Buy."
And IMO is the featured stock in the Mail's market report this morning:
Shares in Imimobile nudged up after it revealed it had acquired a healthcare communication rival for £15million.
The company, which sends automated text messages on behalf of restaurants, delivery firms and hospitals, has snapped up Healthcare Communications. It said that the deal would enable it to provide communications services to 140 NHS organisations, and is expected to boost earnings this year."
"IMImobile Targets NHS Efficiency Drive
Thursday 07 December 2017
IMImobile Targets NHS Efficiency Drive
Cloud communications software and services provider IMImobile is making a play for the NHS IT services market through the acquisition of UK patient communications specialist Healthcare Communications. The move is aimed at enhancing IMImobiles public sector position through establishing a foothold in the £1.6b healthcare segment.
The NHS has identified better use of digital patient communications as an important driver of efficiency savings as it works to close a £30b funding gap by 2020/21. The Department of Health estimates that missed hospital appointments cost the NHS around £750m a year. Healthcare Communications, which turned over £3.6m last year and provides services to 140 NHS trusts, has established technologies which address the Did Not Attend problem. IMImobile believes adding these capabilities to its products and solutions that will provide significant cross-sell and up-sell opportunities in the NHS IT services arena (read the latest UK Public Sector SITS Market Trends & Forecasts Report for further insight into the healthcare market).
Under the terms of the deal, IMImobile will pay an initial consideration of £9.0m in cash on completion withh additional deferred payments of up to a maximum aggregate value of £6.0m, split over two years based on a mix of gross profit growth and EBITDA targets. The deferred consideration will be satisfied either in cash or shares. It is being funded from a mix of existing cash resources and a new £12.0m debt facility agreed with Silicon Valley Bank.
This latest announcement comes hot on the heels of the purchase last month of US messaging provider Sumotext (see here). It also marks a continuation of a heavily acquisition led expansion strategy which has accounted for three quarters of the near 50% top-line growth achieved in its last financial year (see here). This business has grown consistently at double-digit rates while generating cash. There is every reason to expect that this rate of progress will continue."
"Questor: three things can make a share price rise and this stock has them all
29 November 2017 6:18am
When a fast-growing company with a loyal customer base and no debt is cheaply valued, theres usually a good reason.
In the case of IMImobile, the Aim-listed software firm, the reason is likely to be the presence of a large and persistent seller on the shareholder register in the shape of Toscafund Asset Management.
Tosca has been gradually reducing its stake in IMImobile. Its motivation seems to be more a matter of the management of its portfolios than any negative view of the stock itself, but the effect has been to put downward pressure on the share price.
This, of course, presents an opportunity for other investors, as long as they are prepared to wait until Toscas selling is no longer perceived as a major drag on the price. Certainly the fundamentals of IMImobile seem strong. In the words of Tony Dalwood of Gresham House, the asset manager, which owns about 14pc of the company, it embeds its products in its customers operations.
IMImobile software carries out tasks such as sending the text messages that greet you when you land in a foreign country or the messages from banks that ask you to confirm that you have made a particular transaction, Dalwood said.
Once you have signed a contract to use this kind of software you are unlikely to switch to another product and IMImobile has a good record of keeping its customers once it has won them.
He said it was growing strongly and generating plenty of cash. Earnings growth is coming from a growing customer base it is forming a good beachhead in America, for example. This growth is both organic and from acquisitions, he said. Recent interim results showed revenue and gross profit both increasing by double-digit percentages.
Normally such a good performance would result in the shares being highly valued but the perception that Tosca could continue to sell large numbers of IMImobile shares has prevented this from happening, some brokers have suggested.
Many professional investors prefer the Ebitda measure of earnings when they value shares, as opposed to the after-tax profits used for the conventional price-to-earnings ratio. Ebitda stands for earnings before interest, tax, depreciation and amortisation, and because of those disregarded costs it will normally be higher than the after-tax figure.
This means that the ratio of the share price to Ebitda will be lower than the normal p/e ratio for a given company typically about 40pc lower, Dalwood said. But if we compare IMImobiles price-to-Ebitda ratio with the valuations of other companies we get a sense of how cheap it is.
It is currently trading at a ratio of between eight and nine. Link Mobility, a comparable peer, trades at more than 20, while private equity deals in this area are being done at Ebitda multiples of between 10 and 14.
Earnings growth and the potential for the valuation to come into line with similar companies provide two routes for IMImobiles shares to rise but there is a third potential reason, Dalwood said.
Share price growth has one of three causes: rising profits, higher valuations and balance sheet developments, he said.
If, for example, a business is funded equally by debt and equity and uses its cash flows to pay off half the debt, the value of the shareholders portion will increase significantly, all else being equal. This is a standard private equity approach to an investment.
IMImobile has already paid off all its debt and amassed some cash, so in its case the way to make the balance sheet work better for shareholders would be to start to pay a dividend.
This could also help the shares to be given a higher valuation.
One small-cap tech stock that does appear to be attractively valued, is IMImobile (LSE: IMO). The £124m market cap cloud communications software specialist helps its clients use mobile and digital technologies to communicate and engage with customers. Notable clients include Vodafone, Pizza Hut and the BBC.
Through a combination of organic growth and acquisitions, IMO has grown at a formidable rate in recent years, with sales rising from £39m in FY2012 to £76m last year. Earlier this month, it announced that revenue and gross profit this year are expected to be above current expectations.
Half-year results released this morning show further progress. Revenue surged 48% year-on-year to £53.1m, including 12% organic growth, while EBITDA rose 8%. The company saw particularly strong growth in India and South East Asia. Earnings growth was a little underwhelming, however, at just 1%. Chief Executive Jay Patel said: We remain confident about the Groups prospects for the remainder of the year. We expect revenue and gross profit to be in line with market expectations that were recently upgraded following the trading update given on 1 November and underlying EBITDA to be in line with expectations.
Analysts current expect earnings of 11.1p for this, placing the stock on a forward P/E of 18.3. At that valuation, I believe IMImobile warrants a closer look."
After a good performance last financial year, IMImobile, the cloud communications provider, delivered 12% organic growth in the first half to end September. Acquisitions boosted top line figures, up 48% to £53.1m. Gross profit rose only 22% however after the integration of the Infocast acquisition and a decline in the companys Middle East and Africa operation following the Nigerian currency devaluation and the re-negotiation of a large contract with pan-African MNO MTN. Group EBITDA advanced 8%, to £5.7m, a margin of 23.1%.
3 of the top 4 UK retail banks use IMImobile to manage end customer interactions via SMS and Facebook Messenger and the companys broad portfolio of SMS, Chat, AI and campaign management solutions is used by a wide range of utility providers and MNOs. The business already has a global customer base, with the European and Americas operations accounting for two-thirds of revenue and the other India/SE Asia and Middle East/Africa units roughly the same size. The US operation has been boosted by the recent acquisition of US messaging provider Sumotext and success with distribution partners such as NICE and AT&T.
Growth can be expected on several fronts; enterprises are consistently adding new channels to contact customers, IMIMobile's broad portfolio and recent acquisitions provide cross-selling opportunities, the expanded enterprise business in the US offers lots of potential as does the underlying expansion of markets in Asia and Africa. In the more developed European markets, the addition of higher value-added services, a larger sales effort and the developing partner network should drive additional revenue and margin.
IMIMobile is now building the global sales and distribution network to leverage its central Connect platform and IP. This business has grown consistently at double-digit rates while generating cash. There is every reason to expect that this rate of progress will continue."
Good, solid H1 results, and a confident outlook for H2 of meeting recently upgraded expectations.
Big increases in revenues and gross profit, with net profit masked somewhat by big increases in investment and resources going forward.
The growth potential is huge in AI and automation capability, GDPR etc, and also geographically with the first steps forward now advancing in the USA.
And there's a nice £15.4m cash pile.
The outlook statement remains very confident:
"Jay Patel, Chief Executive Officer of IMImobile PLC, commented:
"The Group has continued to perform well, both financially and operationally, and delivered another period of profitable, cash generative growth. We have consolidated our leading position in the UK, achieved very strong organic gross profit growth in India and South East Asia, and despite known headwinds in Middle East and Africa, achieved 12% organic revenue growth across all regions. Post period, IMImobile also completed the acquisition of Sumotext, providing a platform to launch IMImobile's product offering to the enterprise market in the US.
"This growth has been driven by the continued global demand for cloud-based solutions that can help deliver digital transformation, automation and cost-cutting. IMImobile has created a market leading product suite that focuses on real time, interactive customer communications and service automation and we are excited about the benefits that new emerging technologies can deliver.
"We remain confident about the Group's prospects for the remainder of the year. We expect revenue and gross profit to be in line with market expectations that were recently upgraded following the trading update given on 1 November and underlying EBITDA to be in line with expectations."
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