Security Centre - Keeping your data and your account safe
How we protect you and your data from attack
We use the latest and most appropriate technology to ensure that our online services are provided in a safe and secure environment. This includes:
Encrypting your data
We use the latest encryption technology on the trading services sections of our site to stop anyone from seeing your details, payment card details or transaction information.
Our secure account login process requires you to authenticate yourself with your name and password.
Additional dealing password
For added security we ask you to set a ‘dealing password’ on your account which must be provided before cash can be withdrawn from your account and must be different to your login password. You also have the option to apply this additional security step before each trade is placed.
Automatic account lock out
For your protection we disable online access to your account after three incorrect attempts to log in. Call us on 0345 607 6001 to reactivate your account.
Secure online sessions and timed exits
All your trading activity is done within a secure session. If you leave your account without activity for a period of time, we will automatically log you out.
Your personal details
We store personal data securely on internal networks and the networks of our agents. These are not directly accessible from the internet.
You can update your personal details and preferences using the ‘account’ section of your secure account, and from time to time we will ask you to verify your personal information to comply with regulatory requirements.
We will never ask for your account details to be sent by email and our agents will never have access to your entire password.
Your nominated bank account
We ask you to nominate a bank account to withdraw your money to and you will only be able to withdraw your money to a bank account in your name. We will not allow any payment requests to a third party.
We offer a secure messaging facility, accessed from the ‘account’ section of your secure account. This is the easiest, and safest way to contact us directly with any queries about your account.
Open an account
Opening an account is easy and you will need:
- Your address details for the last three years
- Your debit card details including bank account number and sort code
- Your National Insurance (NI) number
Please be aware of the risks involved. The value of investments, and any income from them, can fall as well as rise so you could get back less than you invest. Past performance is no guarantee of future performance. Tax treatment depends on your individual circumstances and may be subject to change. If in any doubt, please seek advice.
Our trading service offers you:
- UK call centre open Monday to Friday
- Active discussion boards giving you support from like-minded investors
- Award-winning financial news and editorial from our team of journalists
- Educational guides and video tutorials
Call our UK team on: 0345 607 6001
Calls to this number cost no more than
calls to 01 and 02 numbers.