Interactive Markets Migration FAQ

Why are you providing me with a new account and trading platform?

We are pleased to announce that we are upgrading our trading platforms and apps for all our customers. In order to provide you with exciting new trading technology and an enhanced trading service, we need to migrate your account to a new operating system and service called Interactive Trader Web or Trader Pro if you are using the downloadable version.

What happens to my existing account?

Your Interactive Markets account will be transferred to the new service after the market close at 10pm GMT on Friday 9th October. Until this point your existing accounts are unaffected and you can continue to use them as you normally would. After market close on Friday 9th October, your existing account(s) will be disabled.

Prior to market open at 10pm GMT on Sunday 11th October, your account, positions and balance will automatically be transferred into your new account.

If you have an Interactive Markets account, we will also transfer your orders. We will send you an email as soon as the transfer of your account has been completed.

Do I need to accept new Terms and Conditions?

Yes, you will be asked to accept new Terms and Conditions when you first log in to the new trading platform.

For some customers, we may contact you ahead of the migration and ask that you confirm that you understand the process of migration and the impact on your funds and positions

What type of account will I have?

If you had a spread bet or CFD account you will have a spread bet or CFD account on the new service. This new account will offer thousands of markets across Currencies, Indices, Commodities, Equities, Rates and Bonds.

What do I need to do?

We'll automatically transfer your account, any open positions and cash balance to your new account. Your account will be moved over the weekend of 10th and 11th of October and you will receive an email confirming the transfer of your account.

Before this date we will give you access to your new platforms to enable you to familiarise yourself with them – but trading and funding will be disabled until Monday the 11th of October.

If you have an Interactive Markets account we will also transfer your orders, with the exception of trailing stops on the 9th October. Trailing stops will just be cancelled and you will have to re-instigate them again in your new platform.

After the market opens at 10pm on Sunday 11th October we will also re-enable access to your Interactive Markets account but only so you can access your reports and statements.

Please note that you will need to use your original username and password to log in to this environment.

IMPORTANT: If you do not want your account to move you must follow the instructions in the “What if I don’t want to move my account?” FAQ in the Knowledge Centre.

What happens to my cash balance?

Any cash balance on your account(s) at market close at 10pm GMT on Friday 9th October will be moved into your new Interactive Investor Trader or MT4 account before the market reopens at 10pm GMT Sunday 11th October.

What happens to my open positions when my Interactive Markets account is moved?

Any positions that are open on your Interactive Markets account at market close at 10pm GMT on Friday 9th October will be moved into your new Interactive Trader account before the market reopens at 10 GMT on Sunday 11th October. They will be moved and re-established at the original open rate and no profit or loss will be realised.

Will my orders be transferred to my new account?

If you are trading on Interactive Markets, all orders will be transferred to your new account

What if I don’t want to move my account?

You must notify us and terminate your account no later than Friday 9th October if you do not wish to move your account. You should notify us as soon as possible by calling us on 0845 203 8800 or by emailing us at [email protected]

To terminate your account you must close out your open positions and withdraw your funds by submitting a funds request form which can be found here.

Please note that it is your responsibility to close your positions and withdraw your funds by 9th October. If you have notified us that you don’t want to move, any positions that remain on your account at market close on Friday 9th October will be liquidated and any funds remaining on your account will be held in a segregated trust account.

Will the profit/loss on my migrating open positions be the same in my new account?

There may be small variations as the new service uses different price feeds to Interactive Markets meaning the closing rate could be slightly different between the platforms. The variations should be very small and could either slightly increase or decrease your profit or loss – if you see a large variation please contact us.

What happens if I have options trades?

We offer options on the new service, but unfortunately we won’t be able to migrate options positions across to the new platform. Please ensure that you have all options positions closed by the 9th October. If you still have an open options position on the 9th October, they will be liquidated at the following times:

  • All FX Options: 10am NY time
  • FTSE: following the 10:10 UK time auction
  • DAX: following the 13:00 CET settlement
  • EU Stoxx: following the 12:00 CET settlement
  • CAC: following the 11:50 CET settlement
  • S&P: the 16:15 NY time futures closing price
  • WTI Oil: first print on or after 14:10 in front month futures contract
  • Single Stocks: 15:00 UK time for ALL single stocks

What will happen to my Spot Oil contracts?

Your Spot Oil contracts will be migrated to Oil Futures markets. If you do not want this to happen we recommend that you close your Spot Oil positions before migration.

What if I have multiple accounts?

If you have linked accounts, they will be linked when you log in to the Interactive Trader platform. You will be able to access all of your linked accounts from one login and password.

If you have multiple accounts which are not linked, these will be moved individually and you need to access your accounts from separate usernames and passwords.

If you have linked accounts with multiple base currencies these will be unlinked after the move and you will need to access them as separate accounts.

How do I access historic statements and reports?

Access to your Interactive Markets account will be removed after market close at 10pm GMT Friday 9th October. When markets open at 10pm on Sunday 11th October, we will re-enable access to your Interactive Markets account, but all functionality will be disabled, except the reports and statements. We will continue to give you access to Interactive Markets in the week following the migration until we integrate your end-of-life statements from Interactive Markets into the statements section of Interactive Investor Trader. The end of life statements will detail position, order and transaction history for the lifetime of the account. It is your responsibility to pull any other reports and statements from your account the week after migration.

What happens to my Interactive Markets demo account?

Any existing Interactive Markets demo accounts will be cancelled after market close at 10pm GMT on Friday 9th October.

Will mobile trading be available?

Yes, the new service offers mobile trading on iPhone, iPad, Android and Windows - your login details will work across all platforms – including for MT4 clients. You’ll need to have iOS 6 or higher or Android 4 or higher.

What happens if I have given Power of Attorney (POA) to another person on my Interactive Markets account?

All Interactive Markets accounts that have a POA will have this POA transferred across to their new account.

What markets can I trade?

Interactive Markets clients get access to thousands of markets across FX, Indices, Commodities, Equities, Rates and Bonds once you move over to the new service.

Once you move you will have access to every market that’s currently available to you on Interactive Markets.

Are there new markets available?

Yes, you will have access to approximately 2,250 new markets including Quarterly markets and Sector trades.

What does DFT mean?

DFT stands for Daily Funded Trade. A DFT is a spread bet. All spread bet instruments on the new platform have .DFT after them as opposed to .sb as you are used to seeing on the Dealbook platform.

Your new Account:

What’s my username?

For most accounts your username will continue to be the same as your Interactive Markets username. Some accounts will require a new username and we will communicate these with you during the week of the 5th of October.

What’s my password?

Password details will be communicated to you via email during the week of the 5th of October. You will be asked to change your password the first time you log in to Interactive Investor Trader.

We’re giving you access to your new account before the migration date to allow you to get used to the platform, how it works, and to ask us any questions you have. Please note that funding and trading will be disabled in your new account until the move is complete on the weekend of the 10th / 11th of October – we will email you when the move is complete. Up until the 9th October you must continue to fund and trade in your Dealbook account.

How do I start trading on the new platform?

When the market opens at 10pm GMT on Sunday 11th October your new account will be live and ready for you to use. Any open positions or cash balance you had on your Interactive Markets account will be moved across. If you are trading on Interactive Markets all orders will be transferred to your new account.

In an effort to make this transition as seamless as possible, you will have access to your new account before the migration. We encourage you to log in and begin to familiarise yourself with the features and functionality within the platform. Trading will not be enabled until your cash balances and positions have been migrated.

Do I have to activate my account?

No, you will not have to activate your account.

Can I try the new platform first?

We’re giving you access to your new platform before migration to allow you to get used to the platform and learn how it works, and to ask us any questions you might have. Please note that funding and trading will be disabled in your new account until market open at 10pm GMT on Friday 11th of October. Up until this time, you should continue to fund and trade on your Dealbook account.

If you wish to familiarise yourself with the platform ahead of this time, you can apply for a demo account here. Please note that a demo account will not completely replicate the platform behaviour and product set you will see within your live account.

How do I fund my new account?

You will be able to fund your account from within the Interactive Investor platform.

Click on the ‘Accounts’ tab on the top-right corner of the trading platform and then select ‘Fund Your Account’. You will see four links:

  • Fund your account
  • Withdraw from your account
  • Add a card to your account
  • Remove a card from your account

Select the appropriate link to initiate payment.

You can also fund your account by direct bank transfer. Our bank details and information about depositing funds into your account via direct bank transfer can be obtained from the ‘Account’ tab on the Trading Platform. Please note that we are unable to accept payments from third parties, any such transfers will be rejected and returned to the original source.

Please note that we do not accept cash payments paid directly into our bank account.

How do I withdraw money from my new account?

You will be able to withdraw funds your account from within the Interactive Trader platform.

In order to transfer funds out of your account, please visit the 'Account' section of the trading platform.

I’m having problems logging into my account. What do I do?

If you are having login issues, please contact us by emailing [email protected]

How do I change my password?

To change your password, please log in to your account, click on the dropdown arrow next to your name > Account > Update your personal details.

Are there costs involved with having this new account?

There are no administrative charges to maintain an active trading account. However, we reserve the right to impose an inactivity fee of £25 should your trading account become inactive for a period of 12 months or more.

Account Differences

Central Clearing

Interactive Investor provides central counterparty clearing on certain markets through an Omnibus Segregated Clearing Account (OSCA). This service is provided free of charge and provides full segregation of your assets from the firm and from the clearing house. You have the option to choose an Individual Segregated Clearing Account (ISCA) instead of, or in addition to, the omnibus account provided as standard. There are charges attached to an ISCA, please contact us for more details on opting for an ISCA.

Please note that where Central Clearing is offered on a market, any positions transferred to Interactive Markets, and any new trades that you place in that market, will automatically be centrally cleared.

Tick Factor Changes

If you hold a position in any of the four markets below at the point we move your account, you will see a change in the tick factor of that market. To account for this change in tick factor, we will also adjust the quantity of CFDs so that the overall notional value of your trade, and your profit or loss, remains as it was.

  • HIBERNIA REIT
  • GREEN REIT
  • MINI SPOT Brent Crude Oil
  • Singapore Blue Chip Index Fut

Higher margin close out level

Margin close-out levels are higher in the Interactive Trader platform.

For Interactive Markets clients, if the net equity on your account falls below 25% of your margin requirement, your positions are auto-liquidated. When you are moved across, if the net equity on your account falls below 50%, your positions are auto-liquidated, along with any orders.

Margin warnings on Interactive Markets are sent when the equity on your account reaches 100%, 75% and 50% of your margin requirement, where on Interactive Trader, they are sent when your equity is at 75% of your margin requirement. It is important to ensure that you have sufficient funds on your account to cover this change in margin close-out level when you move from Interactive Markets to Interactive Trader.

You must ensure you have sufficient funds in your account at migration so that you do not hit these new higher margin closeout levels.

Interactive Markets trading format

FX and CFD accounts will deal directly in units when trading FX where 100,000 units = 1 standard lot, or 10 CFDs; 10,000 units = 1 Mini Lot, or 1 CFD; and 1,000 units = 1 Micro lot, or 0.1 CFDs.

All other markets will be traded as CFDs.

Spread Bet accounts will continue to trade in the base currency of your account per point movement of a market.

We encourage you to use the margin calculator built into the deal ticket to view the notional value of a trade.

Position-based rather than net-based settlement

Interactive Trader operates on a position-based FX basis meaning that positions are only settled when you take action to close or they are triggered by an order. The settlement to base currency is done immediately and posted to a client’s account. All clients who are on net-based FX in Interactive Markets will be moving to the industry standard position-based FX format.

Interactive Trader operates on a Non-FIFO basis

All accounts on Advantage operate on Non-FIFO.

This means if you have multiple positions in one instrument you’ll be able to close these in any order you wish. This also means:

  • You’ll be able to place linked stop and limit orders on individual trades.
  • All orders placed on the same deal ticket as a trade will be linked.

Back-to-base currency conversion charges

Back-to-base automatically converts any realised P/L, adjustments, fees and charges that are dominated in another currency, back to your base currency before applying them to your account. The current charge for this is 40 basis points for every back-to-base conversion.

Spreads

In the new service we offer tight fixed spreads on selected FX, Index and Commodity markets during the main trading hours of the day – please refer to the ibox on the Interactive Trader platform for the ‘in-hours’ trading periods. Outside of market hours most other markets, except equities, have capped variable or variable spreads.

To view details on spreads please log into the platform, search for the market you are looking for, and open the ibox.

Commission rates on CFD Equities

For UK and most European equities the charge is 0.1% of the consideration, for most US equities it is 0.15% and for most Asian equities it is 0.2%. Our new minimum commission rates are £10, $25 or €25.

This information is available in the Market Information sheets for each market. You can access these via the Interactive Trader trading platform; you can find the icon next to the name of the contract in the market search results.

Please see table below for details on our commission rates for CFD Equities:

Country Rate Minimum
USA 0.15% USD 25.00
Australia 0.08% AUD 5.00
New Zealand 0.2% NZD 55.00
Hong Kong 0.15% HKD 15.00
Singapore 0.08% SGD 10.00
Japan 0.05% JPY 1,000
UK 0.10% GBP 10.00
Europe 0.10% EUR 25.00

This information is available in the iBox for each market. You can access these via the Interactive Trader trading platform; you can find the ‘i’ icon next to the name of the contract in the market search results.

Margin Requirements

If you trade on Interactive Markets you will be moving to an account that has a minimum margin requirement of 0.5% (200:1 leverage), although some markets require higher margin. Please note the margin closeout level on this account will be 50%.

We encourage you to reference the ‘i’ icon by each market to see specific margin rates for individual markets or alternatively use the margin calculator built into the deal ticket to view the specific margin requirements for each trade.

If you trade on MT4 you will be moving to an account that has a minimum margin requirement of 0.5% (200:1 leverage) although some markets require higher margin. Please note the margin closeout level on this account will be 100%.

FX Financing

We will now use interest rate differentials for the two currencies traded to calculate overnight financing. We then apply the market rate premium or discount, together with our overnight charge, which will have a minimum or maximum amount. In the Market Information box you can view the FX financing information where it will show details of the last financing event for that market.

What are the CFD financing charges?

Overnight financing charges are the same as Interactive Markets and may be applied to positions that have no set expiry. Under normal circumstances, long positions will incur a small charge whilst short positions will be credited overnight financing. For example, on long equity positions, financing is charged at LIBOR +/- 2.5%.

You are charged overnight financing on the total value of your positions, and competitive rates are applied across all of our markets to ensure financing costs are kept to a minimum.

How do you calculate CFD financing charges?

Non-FX positions: Daily financing charges or credits are associated with any Daily Funded Trade which is open at our market close. This is calculated using the following formula:

Short Positions F = V × I / b
Long Positions F = V × I / b, where:

  • F = Daily Financing Fee
  • V = V = value of equivalent (quantity x end of day closing price)
  • i = applicable Financing Rate
  • b = day basis for currency (365 for GBP, HKD and AUD, 360 for all other currencies)

There may be instances when a Daily Financing Fee is charged to you on Short Positions, rather than paid to you. This may occur if LIBOR (or RBA IOCR for Australia) is at an exceptionally low rate.

The daily financing fee will be applied to your account each day that you hold an open position (including weekend days).

The Financing Rates used are outlined in the table below.

Country Long Financing Short Financing
UK LIBOR + 2.5 LIBOR – 2.5%
US LIBOR + 2.5 LIBOR – 2.5%
EU LIBOR + 2.5% LIBOR – 2.5%
Australia RBA IOCR + 2.5 RBA IOCR – 2.5%
Other International Contact Client Management

How does Price Tolerance work?

Price Tolerance is the price level within which the Interactive Trader trading platform may execute your trade immediately even if at the time of execution the price has moved away from that specified by you.

Those markets where Price Tolerance applies will have default tolerance levels set, but they may be altered by you on the trading platform.

If you don’t want any slippage in execution price, you can manually set your Price Tolerance level to ‘0’ for each market. This will mean that if a trade request is received and the price is different, the trade will be rejected and a new trade must be requested.

How do you change the Price Tolerance levels?

If you want to change your Price Tolerance level, you can do so by amending the Tolerance levels set within the Market Information for each market affected by Price Tolerance.

If however you want to remove Price Tolerance completely, you can do so by setting the Price Tolerance level to ‘0’ for the relevant market. This will mean that should our trade execution price move, you will need to submit a new trade request.

Advantage Differences:

How does the Hedging button work?

Your Interactive Trader account by default is set to non-hedging. I.e. if you place an opposing trade in the same market as you have an open trade already, it will close out the trade in the other direction.

However, if you tick the hedging button, it will create a hedge trade, meaning you will have two open the trades in the same market, in the opposite directions.

How does the Step Margin feature work?

Step Margin is the process by which the amount of initial margin charged per trade may increase depending on the size of your spread bet or CFD trade. As the size of your total position in a particular market increases, so may the amount of initial margin charged for any additional trades [within the same market].

These occur at specified Step Margin levels.

To find out more about the Step Margin levels for a particular market, refer to the market information area within the trading platform.

You can also view our example below using the indicative Step Margin levels for Company ABC:

Spread bet stake size CFD stake size Initial step margin
£0-£10 0-1,000 5%
£10-£100 1,000-10,000 10%
£100-£500 10,000-50,000 15%
£500+ 50,000+ 20%

How will Step Margin affect my open positions at migration?

If you hold an open position that is bigger than the first margin step, it could mean that your margin requirement will increase when we migrate your trades from Interactive Markets to Interactive Trader. We recommend that you check the step margin rates in your new account in the two weeks leading up to the migration and ensure you have enough equity in your account to cover any increase in margin requirement.

Equity Margins Differences

Please note, there are a number of equities that will see significant changes in margin after the migration. Please examine the list below to see if you hold positions in any of the equities listed. If you hold a position in an affected product please take action to ensure that you have sufficient funds to cover any increased margin requirement before 28th August 2015.

Product Name Type Current Margin New Margin - First Tier
AM Superconductor CFD 60% 80%
French Connection (31.03.2017) CFD 80% 100%
AS GRTMN gold/euro CFD 50% 90%
Gresham Warrants *close only* CFD 80% 90%
Iamgold Corp CFD 15% 20%
Lakeland Industries CFD 60% 80%
Nephrogenex Inc CFD 60% 80%
Redcentric CFD 10% 35%
Rubicon Project (31.03.2017) SB 15% 20%
TP Group CFD 65% 90%
Amur Minerals Corp CFD 45% 50%
AGFA-Gevaert CFD 10% 20%
Austbrokers HLDG CFD 20% 100%
Avanquest *close only* SB 10% 50%
Banco Santander Chile ADR CFD 10% 15%
Chemours CFD 10% 15%
Groupe Crit (31.03.2017) SB 10% 20%
Coal of Africa CFD 25% 90%
Dialog Semicon (31.03.2017) SB 10% 100%
Delta Lloyd NV CFD 10% 100%
Electromagnetic Geoservices CFD 25% 80%
Flybe *close only* SB 25% 35%
IC Airlines Group (IAG) (31.03.2017)
SB 5% 7.5%
Internet I Japan CFD 10% 25%
Jazztel PLC CFD 30% 100%
JPM SML Co IT common stock CFD 35% 100%
Ken Wilson EU RL EST CFD 15% 20%
Minemakers *close only* CFD 10% 90%
Norsk Hydro CFD 5% 100%
Nyrstar (31.03.2017) SB 10% 100%
New Zealand Oil & Gas CFD 10% 50%
One Savings Bank CFD 15% 25%
Peninsula Energy LTD CFD 30% 50%
Sprott Phy. Gold CFD 10% 15%
Plus500 CFD 25% 30%
Phosphagenics (31.03.2017) SB 10% 90%
Panorama Synergy CFD 20% 80%
Petrobras Argentina ADR (31.03.2017) SB 10% 20%
Recylex CFD 10% 80%
Saracen Mineral Hldgs CFD 10% 35%
Sedgman CFD 10% 50%
Sify Technologies (31.03.2017) SB 20% 25%
SSP Group CFD 35% 100%
Telecom Argentina (31.03.2017) SB 10% 15%
TFS Corporation CFD 10% 35%
Tomco Energy PLC *close only* CFD 45% 90%
WDS Ltd *close only* SB 10% 90%
Exone CFD 30% 50%
Yellow Brick Road CFD 30% 50%
You on Demand CFD 60% 80%

Interactive Trader is highly customisable

Interactive Trader is our new flagship platform which allows you to change and save layouts, colours, styles, font sizes, price updates, watchlists and inactivity timeout.

Built-in tips/help

Interactive Trader is an intuitive platform and most features of the platform have inbuilt tips to help you get the most from your trading experience.

Enhanced deal ticket

Interactive Trader’s deal ticket has an inbuilt margin calculator allowing you to see your potential margin requirement before you place a trade.

Autochartist, Foresight AI and Di Napoli are not available

Autochartist, Foresight AI and Di Napoli are not available now but you can access advanced charts, with over 100 default indicators, news and market data within the ‘Research’ section of the platform.

‘Close By’ Orders

Close By orders will not be available on Interactive Trader.

About Trading Name

Is my money safe?

Gain Capital operates in strict accordance with the Financial Conduct Authority (FCA) client money rules, ensuring that your funds are protected when you trade with us.

Is this service regulated?

Interactive Markets is a trading name of GAIN Capital UK Ltd., which is regulated by multiple regulatory bodies around the world, including the Financial Conduct Authority (FCA) in the UK.

How do I contact you?

The Client Management team is available 24 hours a day (Monday to Friday) to answer any queries you may have once your new account has been opened. You can contact them by calling us on 0845 203 8800 or by emailing us at [email protected]